The Pulse Plan envisions a place on Michigan and Marsh where passengers can transfer from bus to bus every half-hour. LeeTran says that the level of resources currently used there is not necessary (see bottom statement,) but they provide no explanation and no data to back up their statement! Should we take them at their word? The same number of routes exists as previously in the area, with the exception of the 100 Route, which is routed away from Michigan and Marsh, instead of through Michigan and Marsh. LeeTran offers dubious explanations for their decisions, such as this one about why the 20 and 100 Routes both travel down Marsh Avenue.
Here, both the explanation and the resolution of the problem posed by the question have been fabricated by LeeTran. It is a good "spin" on describing the situation, but it is not accurate! The 20 Route has always duplicated the service of the 100 Route for many years, sometimes even traveling directly behind the 100 Bus down the street! [The westbound 100 currently passes by Marsh and Palm Beach at :29 and :59 past the hour, while the westbound 20 passes by Marsh and Palm Beach at :30 and :00 past the hour, one minute later.] Even if service of Route 20 had been designed to be offset by 15 minutes from Route 100 (which it is not,) the respondent would have us believe that Marsh Av. was designed to have the highest frequency of any street within the entire system, including Cleveland Av., which is the main trunk line! There is no rationale for having this particular street serviced by so many buses with such a high frequency, nor has there ever been. This simply is and was the result of poor planning. It is better to be honest, and to realize that human beings can make mistakes, instead of spinning a story about how fifteen minutes headways were the intent from the beginning, but then over time the demographics of the area changed! (Marsh Av., by the way, has been one of the most stable neighborhoods in Fort Myers for decades.)
Furthermore, the COA does not appreciate the strategic importance of Michigan and Marsh, and it has not done so because it does not think in terms of saving time by means of transfers. The 100 Route cannot make transfers from Palm Beach Blvd. to any other route in the area without customers waiting for up to half an hour on the side of road for their connecting bus, whereas any route in the area using the Pulse Plan can make transfers at Michigan and Marsh every half-hour within minutes! The importance of Michigan and Marsh can be illustrated when calculating the round-trip time between the Riverdale Shopping Center and Lehigh Acres . [See: Riverdale-Lehigh] Up to two hours can be saved on a regular basis (with fifteen trips a day every hour) for passengers! Getting passengers to their destination in the quickest way possible is the fundamental duty of a bus service.
"Duplicate services" refers to the double-tracking of the 100 and 20 Route discussed above. We see from this answer that LeeTran does not want to diversify and multiply transfer points, but to double-down on the main trunkline route by adding more bays and adding more buses to the 140 Route -- which is totally opposed to the long-term strategy of the Pulse Plan! Adding two more buses to the main trunkline will save passengers only five minutes of wait time at Rosa Parks, instead of coordinating buses at Michigan and Marsh, which will save two hours of travel time. LeeTran's obsession with "wait time" instead of travel time, is very much misplaced. LeeTran needs to concentrate on travel time which is the time the passenger is in their custody, and not to be concerned about "wait time," which is the passenger's own time, and which doesn't need any assistance or help from LeeTran!