Most businesses depend upon satisfying the customer to stay in business!
On LeeTran's own Facebook page, the public has given 2.9 stars out of five stars for LeeTran's service performance, while the public has voiced their concerns:
Moreover, the same voices about passengers not getting to where they needed to go in a timely way was echoed in the interviews in the 2017 Transit Development Plan:
The mission of the Pulse Plan is to fix these inadequacies and to provide superior service for Lee County residents and citizens. "Business as usual" is not what residents in Lee County want from their public transit! If there's a better way to run the system, it should be adopted! The solution is the Pulse Plan which costs the County hardly anything, (less than 2% of the budget for the 720 Supplementary Route -- if needed,) but offers greatly improved travel times for all members of the public, 300% more connections than the present system, greater number of trips, better headways... there is no downside! Good service means happy customers, good drivers will feel better about offering better service to their customers and good LeeTran managers will also reap dividends (both monetarily and in terms of pride) from rendering better service to the public.
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